## A pickup just slipped

The 8am pickup on #LS-52001 just slipped — carrier’s running late.

### Scheduling · #LS-52001

**Working**

- **07:35:00** Carrier flagged the 8am pickup will slip ~3 hours.
- **07:35:20** Checked dock availability — rebooked the slot for 11:15am.
- **07:35:40** Delivery appointment shifted to hold the same service window.
- **07:35:55** Dock, receiver and customer notified of the new times.
- **07:36:00** Re-scheduled and everyone’s aligned — no missed dock.

## What just happened

A late carrier threw off a booked pickup. Loadsmart AI found a new dock slot, shifted the delivery appointment to protect the service window, and notified the dock, receiver, and customer — a slipped pickup didn’t cascade into a missed appointment.

### Loadsmart AI · scripted session

It works inside the facility’s grace period.

Changes that land inside the facility’s acceptable window get approved and rebooked without escalation. Changes outside it get cancelled and reopened as a new slot, instead of sitting unresolved on the calendar. Nobody has to watch for it.

### What the agent does

#### Books against live availability, and rebooks when the day changes.

1. **Books against live availability**  
   Books against the facility’s live availability in real time.
2. **Detects the slip**  
   Watches for a pickup missing its window, instead of waiting for someone to notice and react.
3. **Rebooks and notifies**  
   Reschedules against current availability and tells the carrier, the facility and the customer, without anyone working the phones.
4. **Chases the carrier**  
   Requests a scheduling update when one is needed, and follows up again if the first request goes unanswered.

## What changes

### What your team stops doing. And what that’s worth.

- **Dock utilization improves**  
  A slot that gets rebooked automatically doesn’t sit empty waiting for someone to notice.
- **Detention spend drops**  
  Automatic rescheduling shrinks the window a truck waits from hours to minutes.
- **On-time delivery moves month over month**  
  Fewer missed appointments, month over month.

## Runs on your stack

## Nothing to rip out. Nothing to migrate.

Your existing systems stay your system of record. Loadsmart becomes your system of action — the work runs on the Loadsmart Platform and the outcome is written back where your team already looks for it.

### YOUR SYSTEM OF RECORD

- **TMS** ·
- **WMS** ·
- **ERP**
- Loadsmart AI
- Agents running the work
- API  
  Connects to your system of record over a direct API integration.
- EDI  
  Speaks EDI where your carriers and partners already do.
- MCP  
  Exposes the same actions over MCP for agent-to-agent workflows.

## The rest of the lineup

### Five more agents running the same way.

Loadsmart AI is six specialized agents working the freight lifecycle end to end. If none of the six match what is slowing your team down, describe the task and Loadsmart will build the agent to run it.