Claims Processing Agent | Loadsmart AI

Concealed damage on delivery

Receiver just reported concealed damage on delivered load #LS-47788.

Claims · #LS-47788

Working
10:20:00 Concealed-damage claim opened on #LS-47788.
10:20:15 Pulled the BOL, POD, photos and delivery notes automatically.
10:20:40 Validated against carrier liability and the commodity value.
10:21:10 Drafted the claim packet — ready for your one-click approval.
10:21:12 Filed the moment you approve. Nothing left on the table.

What just happened

Concealed damage usually goes unclaimed because filing takes too long. Loadsmart AI gathered every document, validated the claim against carrier liability, and drafted the packet for your approval — turning a write-off into recovered dollars.

Loadsmart AI · scripted session

The approval stays yours.

This agent stops short of filing on its own. It gathers the documents, validates the claim and drafts the packet — the work that used to sit in a queue — then waits for you. Your team decides what gets filed; the paperwork stops being the bottleneck.

What the agent does

Builds the claim. You approve it.

1. Gathers the documentation
   Pulls the bill of lading, proof of delivery, photos and original quote automatically, from the records already captured on every shipment.

2. Validates against the record
   Checks the reported shortage or damage against what was ordered, quoted and delivered — catching mismatches before they become a rejected claim.

3. Drafts the response
   Your team reviews a finished, documented claim instead of building one from scratch under deadline.

4. Files inside the window
   Once you approve, the claim goes to the carrier while the details are still fresh.

What changes

What your team stops doing. And what that’s worth.

• Small claims stop getting written off

Small claims used to get skipped because they weren’t worth a half day’s work. Now they take minutes.

• Claims move while details are fresh

Less back and forth over documentation, and more claims approved on the first pass.

• The audit trail holds up
  Every claim is backed by records validated when the shipment happened, so there’s nothing to reconstruct later.

Runs on your stack

Nothing to rip out. Nothing to migrate.

Your existing systems stay your system of record. Loadsmart becomes your system of action — the work runs on the Loadsmart Platform and the outcome is written back where your team already looks for it.

YOUR SYSTEM OF RECORD

• TMS · WMS · ERP
• Loadsmart AI
• Agents running the work
• API Connects to your system of record over a direct API integration.
• EDI Speaks EDI where your carriers and partners already do.
• MCP Exposes the same actions over MCP for agent-to-agent workflows.

The rest of the lineup

Five more agents running the same way.

Loadsmart AI is six specialized agents working the freight lifecycle end to end. If none of the six match what is slowing your team down, describe the task and Loadsmart will build the agent to run it.